We understand that plans change, and you may need to cancel a yoga class. This is no problem at all, and we ask for 6 6-HOUR minimum notice period should you need to do this. Please cancel yourself online via the booking software. In this situation, your class credit will be put back onto your account. If you paid by card for a single session then the class will go onto your account as a class credit.
Please note there are no refunds, transfers to other accounts and/or extensions if you are unable to use the class pass within the expiry date.
If less than 6 hours’ notice is given, then you will still be charged for the class even if there are still spaces available in that class. If you have a card stored on your account, a charge will be taken from your card. If you have class credits allocated to your account, then a class credit will be deducted. Should you not be able to cancel yourself off for whatever reason, please contact Simone with more than 6 hours’ notice to not losing your class credit. Please email simone@energycntryoga.com.au if this is your preferred method of communication.
Social Media (Facebook, Instagram, Twitter, etc) is not accepted as a suitable form of communication to cancel a class.
The rules are very similar to the above however, the cancellation period is different. For courses or workshops held at Energy Cntr Yoga, we ask for 3-DAY (72 HOURS) minimum notice period should you need to cancel. The 72 hours will be calculated using the scheduled start time of the workshop to work back from. You can cancel yourself online through the booking software on our website; however, an automatic refund is not processed. Please email simone@energycntryoga.com.au to request a refund.
If less than 72 hours’ notice is given, then you will still be charged for the course, workshop or masterclass even if there are still spaces available. Should you not be able to cancel yourself off for whatever reason, please ring 0451 669 120 with more than 72 hours’ notice to make us aware that you are unable to attend. If we do not answer, then please leave a voicemail, and we will accept this as notification of your cancellation. An email is also a suitable form of communication to cancel a class. Please email simone@energycntryoga.com.au if this is your preferred method of communication. Social Media (Facebook, Instagram, Twitter, etc) is not accepted as a suitable form of communication to cancel a class.
Our 30-Day Introductory Offer is designed to introduce our studio, Energy Cntr Yoga. Please review the following terms related to this offer:
Non-Refundable & Non-Transferable: The 30-day introductory offer cannot be refunded or transferred to another person or account.
Activation: This offer activates immediately upon purchase and is valid for 30 consecutive days from this date.
Exceptions: As a special introductory promotion, this offer is not subject to extension, suspension, or alteration once purchased.
We hope this offer allows you to explore a variety of classes, instructors, and experiences that suit your wellness journey. If you have any questions, please reach out to our team at simone@energycntryoga.com.au
